Terms of Service
1. Agreement to these terms
These Terms of Service govern your use of the CLA Growth website and, unless a signed agreement says otherwise, the services provided by CLAGrowth LLC ("CLA Growth", "we", "us"). By using this site or purchasing a service, you agree to them.
If you have signed a separate services agreement with us, that agreement controls wherever it conflicts with this page.
2. What we provide
CLA Growth builds and manages growth infrastructure for contractors. Depending on the package you buy, that can include website design and development, CRM setup, automated lead response, missed-call text back, estimate follow-up workflows, review generation, Google Business Profile optimization, reporting dashboards, paid advertising management, and related automation.
The specific scope, deliverables, and timeline for your engagement are set out in your proposal or signed agreement. Anything not listed there is out of scope until we agree to it in writing.
3. Using this website
You may use this site for legitimate business purposes. You agree not to:
- Copy, scrape, or republish our content without permission.
- Attempt to gain unauthorized access to any part of the site or its systems.
- Submit false information, or someone else's contact details, through our forms.
- Use the site in a way that damages it or interferes with anyone else's use.
4. Fees, billing, and cancellation
Our services are typically sold as a one-time setup fee plus a recurring monthly subscription. Current pricing is shown on our site and confirmed in your proposal.
- Setup fees are due before work begins and are non-refundable once we have started, because the work is custom.
- Monthly fees are billed in advance on the same day each month and renew automatically until cancelled. Monthly billing begins when your system is live and answering, not when setup starts.
- Term. Month-to-month. There is no long-term contract.
- Cancellation. Cancel any time with 30 days' written notice, by email to [email protected]. Service continues through the notice period and is billed as normal. Nothing further is charged after it.
- Late payment. If a payment fails, we will let you know. We may pause services on accounts more than 15 days past due.
- Price changes. We will give you at least 30 days' notice before changing your recurring rate.
Third-party costs that you incur directly, such as advertising spend, messaging or phone charges, and domain registration, are separate from our fees unless your agreement says otherwise.
5. Your responsibilities
- Give us the access, content, and approvals we need, when we need them. Delays on your side move the timeline.
- Make sure any content, logo, photo, or claim you give us is accurate and that you have the right to use it.
- Hold the licenses, registrations, and insurance your trade requires.
- Respond to leads the system delivers. We can get a homeowner talking to you. We cannot close the job for you.
- Keep your account credentials secure.
6. Third-party platforms
We build on third-party platforms, including CRM, messaging, calendar, hosting, and advertising services. Those platforms have their own terms and their own uptime. We are not responsible for outages, policy changes, price changes, or account suspensions on a platform we do not control, although we will help you work through them.
Where an account is set up in your name, you own it. Where an account sits under our agency, we will discuss transfer options if we part ways.
7. Messaging compliance
If we set up SMS or email automation for you, you are the sender of those messages and you are responsible for complying with the Telephone Consumer Protection Act, the CAN-SPAM Act, carrier requirements including A2P 10DLC registration, and any applicable state law.
That means you must only message people who have given you proper consent, you must honor opt-outs promptly, and you must not use the system for purchased lists or numbers obtained without consent. We will build the system to support compliance, including opt-out handling and consent capture, but we cannot monitor every contact you load into it.
We may suspend messaging on an account if we have reason to believe it is being used in a way that puts either of us at risk.
8. Ownership and intellectual property
The CLA Growth name, logo, brand, site content, and the underlying systems, templates, workflows, and methods we use across clients remain our property.
Content you supply remains yours. Once your account is paid in full, you own the custom website design and copy we produced specifically for your business, and you may take it with you. Our reusable templates, automation frameworks, and internal tooling are licensed to you for use while you are a client, not transferred.
Unless you ask us not to, we may reference your company name and show your website or anonymized results as an example of our work.
9. No guarantee of results
We do not guarantee any particular number of leads, booked estimates, closed jobs, revenue figure, search ranking, or return on investment. Any figures, examples, or estimates shown on this site or discussed on a call are illustrations, not promises.
Results depend on factors outside our control, including your market, your pricing, your crew's capacity, seasonality, weather, competition, and how quickly your team responds to the leads the system delivers.
10. About the Revenue Leak Audit
The Revenue Leak Audit is a free estimation tool. Every figure it produces is calculated from numbers you enter yourself, using arithmetic that is displayed on screen alongside the result. It applies one stated assumption, that you would recover roughly one in three of the opportunities identified.
It is not an audit in the accounting sense, not a financial projection, and not advice. Do not make a financial decision on the basis of the number alone.
11. Confidentiality
Each of us may learn confidential information about the other, including pricing, customer data, and business processes. Both of us agree to keep that information confidential and to use it only for the purpose of the engagement. This does not apply to information that is already public, that was known before disclosure, or that the law requires us to disclose.
12. Limitation of liability
To the fullest extent permitted by law, CLA Growth is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if we were told such damages were possible.
Our total liability for any claim arising out of the services is limited to the amount you paid us in the three months before the claim arose.
Services are provided on an "as is" and "as available" basis. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows.
13. Indemnification
You agree to indemnify and hold CLA Growth harmless from claims, damages, and reasonable legal costs arising out of content you supplied, claims you asked us to publish, your use of the messaging systems we build, or your breach of these terms.
14. Termination
Either of us may end the engagement in line with the cancellation terms in section 4. We may suspend or terminate immediately if an account is significantly past due, if the services are being used unlawfully, or if continuing would breach a platform's terms.
On termination, fees owed for work already performed remain payable. We will give you a reasonable window to export your data and, where applicable, to transfer accounts you own.
15. Governing law and disputes
These terms are governed by the laws of the State of California, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in California, and both of us consent to that jurisdiction.
Before filing anything, both of us agree to try to resolve the issue directly in good faith for at least 30 days.
16. Changes to these terms
We may update these terms. The date at the top of this page will change when we do. If a change materially affects an active client, we will notify you directly before it takes effect.
17. Contact us
CLAGrowth LLC
[email protected]
213-392-6173